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    Your Key Account Strategy Expert

    NIC GILDENHUYS

    NIC GILDENHUYS

    • Role: Director, Problem Facilitation (Pty) Ltd
    • Background: Former Nedcor Bank Business Analyst, Project Manager, Internal ISO Auditor (24+ years)
    • Experience: 26 years leading multi-sector programmes and transformation work

    About the Speaker

    Nic Gildenhuys is the Director of Problem Facilitation (Pty) Ltd and has led complex, high-impact projects for more than two decades. He brings over 24 years of banking experience at Nedcor Bank, where he served as a Business Analyst, Project Manager, and Internal ISO Auditor, building deep expertise in delivery, governance, and risk control.


    Across banking and industry, Nic has driven business process reengineering, performance management, and Balanced Scorecard implementation. He has chaired and spoken at international conferences and authored research papers in banking and project management, combining strategic insight with practical execution.

    • Focus areas: Business analysis • Project delivery • Corporate governance • Risk • Performance management
    • Worked with: Standard Merchant Bank • Bankserve • Anglo American Laboratories • AVMIN Laboratories • Clover • Tellermate • CSP • South African Civil Aviation Authority
    • Speaking topics: Electronic banking • Stress management • Balanced Scorecard implementation

    Topic

    Key Accounts That Grow and Stay

    Most organisations treat key accounts as big customers. This workshop shows you how to treat them as strategic assets — with clear plans, measurable value, and long-term growth.

    Most organisations treat key accounts as big customers. This workshop shows you how to treat them as strategic assets — with clear plans, measurable value, and long-term growth.

    Career highlights

    • 24+ years at Nedcor Bank in senior delivery and control roles
    • 26 years as Director at Problem Facilitation (Pty) Ltd
    • Delivered projects for leading institutions across banking and industry
    • Speaker and chair at international conferences; author of research papers

    Core Expertise

    • Key Account Strategy
      Business Process Re-engineering
      Balanced Scorecard Implementation
      Corporate Governance
      Strategic Performance Management
      AI-Enabled Account Intelligence

    Session style

    Practical examples
    100%
    Step-by-step frameworks
    100%
    Clear take-home tools
    100%
    Seats are limited. Strategic growth starts here

    Reserve Your seat Today!

    Trusted By Leading Organisations

    Nic’s work includes Standard Merchant Bank, Bankserve, Anglo American Laboratories, AVMIN Laboratories, Clover, Tellermate, CSP, and the South African Civil Aviation Authority.

    Secure my seat